FAQ

Proof & Approval

Every custom order includes a digital proof for your review before production begins. You must approve the proof in writing (by text, email or message reply) before we proceed. Production does not start until we receive your written approval and payment has been made.

Revisions

One round of revisions is included with your proof. Additional revision rounds may incur a small fee. Please review all details carefully — spelling, colors, sizing, and placement — before approving, as changes cannot be made after production starts.

When Production Begins

Production begins only after you have approved your proof in writing and paid for your item. Rush requests are not guaranteed; contact us before placing your order if timing is a concern.

Minimum Quantities/Bulk Ordering

There are no Minimum Quantities on most items. We will reach out if there is for a specific item. If you have questions about a specific item, contact us before ordering.

For bulk ordering and pricing please email us. Pricing is based on the item and number you need. Bulk is typically 20 or more of the same design/item.

Turnaround Time

Most orders are processed and shipped within 5-7 business days (Monday – Friday) after payment is settled. Orders are not processed or shipped on weekends or holidays. Every effort is made to complete orders and ship them as soon as possible. Currently Kathi B. Crafts ships products only to destinations in the continental United States. *During busy seasons and/or holidays our turnaround time may be a bit longer.

Artwork & Placement

Artwork placement (chest, back, sleeve, etc.) is specified at the time of order. If placement is not specified, we will use the most common placement for that item and note it on your proof. Final placement is confirmed at proof approval — not at checkout.

Sizing

Sizing charts are available on each product page. We strongly recommend consulting the size chart before ordering, as items cannot be exchanged for size once they have been produced. If you are concerned about the size of a garment, contact us to stop by the studio to try on a sample garment.

Questions Before You Approve?

If you have any questions about your proof or order details, contact us before approving. Once approval is given, we cannot pause production to address changes.

Can I Return an Item?

We are a custom shop, so we create each item just for you, according to your order. We don’t have stock items ready to go, waiting at our workshop – so replacing an item is kind of a big deal. We offer exceptional customer service, intense attention to detail, and individual inspection of each item we sell before it leaves our workshop. All that said, we are human, and as such, we occasionally make mistakes [gasp!].

Should you find your product to be defective, Kathi B. Crafts will, at its discretion, either repair or replace it – subject to the following conditions:

All defect claims must be made within thirty (30) days of product delivery.
Returns will be accepted only with advance written authorization from Kathi B. Crafts.
Please double-check all details [garment style, color, size; personalization spellings, etc.] before you place your order, as items with errors due to an ordering mistake will not be accepted for return or exchange.
Shipping costs are non-refundable, and return shipping costs are the customer’s responsibility.

What If I Make An Error on Personalization?

The accuracy of your order is critical, because your item[s] will be created exactly as ordered. You are responsible for checking your order carefully before completing the checkout process:

Make sure you have selected the correct style[s], color[s] and size[s]. Garments ordered in the wrong size will not be accepted for exchange or refund. If you are concerned about a size, contact us to see about stopping by the studio to try on a sample garment.
Check and recheck the spelling of all personalization. Items ordered with spelling errors or number errors will not be accepted for exchange or refund.

If you discover an error in your order, contact us immediately to stop production, if possible. After 24 hours, we cannot guarantee we’ll be able to stop production to fix the error.

When Are Payments Due?

Orders must be paid in full before we can begin production. For group or school purchase orders, please contact us.